Support Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Solution Warranty

  • Our technical support Dept is working day–and–night to attend to every one of your support tickets. Every single ticket you post to us will be answered within no more than 60 mins. If your case requires help from one of our administrators, we will address the ticket to the technician on shift and will notify you that the issue is being taken care of.

  • Top quality support service
  • Qualified Client Help And Support Service

  • Our customer assist Department will be online for you 24x7x365 to to take care of all help inquiry tickets that you send to us. We offer technical help and support for all the programs that are installed in advance on your hosting server. These include our in–house produced Web Hosting Control Panel, the chosen OS as well as the server administration panel (with respect to the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • Each part of the Web Hosting Control Panel that comes without charge with your VPS offers an inbuilt article base. You will see an assortment of illustrative how to content articles and a selection of step–by–step video courses that show all the regular site administration jobs. You can get access to them by hitting the Help or Video keys in the right part of each Control Panel section.