1 hour ticket response
We are committed to supplying a fast and proper solution to every trouble ticket sent by a user. Our professional tech support engineers will review your problem and will offer you the best solution. We offer a 1–hour response time guarantee for all helpdesk tickets. In reality, our average response time has proven to be 20 minutes.
A First–Rate Client Care Service
Our customer support team members have considerable experience in the web hosting sector and are experienced enough to supply a swift solution to your problem. If, however, the issue at hand is not within the competency of a customer service technician, the helpdesk ticket will be sent to a programmer or admin for further assistance.
An Easy–to–Navigate Help Section
Incorporated into the Web Hosting Control Panel is an easy–to–navigate Help section, which features various information sources. You can browse through a routinely updated knowledgebase offering web hosting account management articles and web site administration articles, check out the how–to video tutorials or take a glance at our F.A.Q. repository.