Tech Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Guarantee

  • All your support requests will be replied to in maximum 60 min after the trouble ticket or e–mail has been received. If your issue needs additional assistance from a sysadmin, we’ll forward the support ticket or the e–mail to the person on duty, in a timely manner and will leave a note to let you know that more time will be needed for finding the best solution. And if you order the Admin Services package, all of the tasks included there will be completed whenever you prefer.

  • Top quality support service
  • A Top–Quality Client Care Service

  • Should you require any help while working with the Web Hosting Control Panel or with any of the applications that we have preinstalled on the dedicated hosting server for you, don’t hesitate to touch base with our help desk support staff at any time through the ticketing system. Furthermore, in case you need assistance managing your dedicated server, you can make use of our Admin Services package, that includes OS updates every week, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, data backup hard drive space, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • We have equipped our Web Hosting Control Panel with a detailed knowledgebase, which features elaborate explanations of its features and functionalities. Moreover, we have created in–depth video tutorials that will further show you how to carry out a specific operation or solve a frequently encountered issue. The how–to articles and the tutorial videos are easily reachable from every section of the Web Hosting Control Panel via the Help and Videos buttons in the top right corner.