In case you have ever had a web hosting account in the past or you have dealt with any other kind of online service, you are probably aware from your personal experience that for some things it is better to consult with a live person on the phone rather than exchange tickets or emails. If you'd like to learn more about a particular service before you purchase it or if something small has to be made, for example, it is much easier and faster to get it done real-time. If you have the option to connect with representatives over the phone, it's also very likely that you're using the services of an actual web hosting provider, not just a reseller. The type of support that you can get over the telephone differs between different suppliers - from general matters to dedicated tech support. Generally the majority of suppliers will offer you pre-sales assistance and 1st level telephone support, while more complex tech issues are handled via email and / or tickets.
Phone Support in Web Hosting
We believe that having the option to speak with a live representative is very important, that's why we have three support lines globally (Australia, USA and UK) and you have the option to reach us on the phone for fourteen hours a day. If you consider acquiring one of our web hosting, for instance, you will be able to phone us and learn more about our solutions before placing your order in order to ensure that we match all of the system requirements for your web sites. After your order, you can call us about any sales or billing difficulties you may experience, or get any general or basic tech information you need. We've aimed to find the optimal balance between telephone and ticket support, so for solely technical issues you can use our ticketing system, which will make it easier to follow the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hrs a day as a part of the support services for each semi-dedicated server package that we provide. Considering that some issues are more difficult and time-consuming, you may need to open a ticket if you experience such a problem, still for all of your general, billing or minor technical issues you can always give us a call and we will assist you immediately so as to save you the time you will have to spend on opening a support ticket. Even if you don't have an account yet, you will be able to find out whether you can host your internet sites on our cutting-edge cloud platform or you'll be able to get any other general info about our semi-dedicated solutions. We now have local phone numbers in the United States of America, Great Britain and Australia along with a global number, which means that you will be able to call the one which is closer to where you are.