If you ever face a problem with your website and are unable to fix it, ask the respective web hosting company’s customer service staff to assist you to bring the website back online. A swift resolution would be the best-case scenario, but lots of hosting companies answer within twenty four hours or even more, particularly if you’re dealing with a reseller. Even if your problem can be easily fixed, your site may not work satisfactorily or may not be reachable at all for an extended interval, so you may lose prospective clients because it’s rather unlikely that anybody would willingly go back to a broken website. That is why, you should make sure not only that you can reach your web hosting company, but also that they can reply and assist you in a well-timed fashion. If a script update does not go as planned or if you erase something accidentally, for example, the website should be restored quickly so as to prevent long unavailability.
One-Hour Response Guarantee in Web Hosting
Our guaranteed maximum reaction time for any trouble ticket that you open or any e-mail that you send is just one hour, even if you contact us on weekends and official holidays. Regardless of the essence of your inquiry or issue, we’ll lend a helping hand immediately and will provide you with the required information to rectify any problem with your sites. The real reply time commonly doesn’t exceed fifteen-twenty minutes, which means that you can forget about waiting around for hours and hours to get a problem sorted out or what’s even worse – waiting around all day only to obtain a reply that more info is necessary while nothing’s solved. We will offer you assistance in a well-timed fashion since we realize just how expensive time can be in the dynamic online space. The 60-minute response time guarantee applies to any technical or billing enquiry that you may have with regards to our web hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we are aware of exactly how important it is to get well-timed support, we promise that you won’t ever have to wait for more than one hour to get a reply to any ticket that you post via your semi-dedicated server CP. The fact is, you will seldom need to wait around for more than 20 to 30 minutes and this applies to any query regardless of its nature – general, billing or technical. Moreover, our client and technical support team will be at your disposal 24/7/365, which means that even if you send a ticket during legal holidays, you will always get an immediate reply, which will include the answer to an enquiry, the solution to a complication or the details needed to resolve an issue yourself – if there is something that you need to do on your end. If you use our services, you won't ever need to spend an entire day awaiting a reply like you would with plenty of other hosting companies.