When your hosting provider provides live chat support, you will be able to talk with an agent in real-time and learn useful info or get a problem resolved in a very timely manner. The basic advantage of using chat instead of calling to consult with a live person is that you need only a computer with access to the web, so that you won't pay any rates when you are in a different state or country. What's more, it is quicker to copy and paste info like domain names, usernames or error messages in other words details that are sometimes hard to give to the other party over the phone. The live chat is also a quicker option to contact your web hosting service provider's support team compared to using a ticketing system. Last, but not least, if some trouble requires a little more time to be taken care of, you can do something else while you wait for assistance on the live chat, therefore you will not waste time - something that is not possible in case you're on the telephone.
Live Chat Support in Web Hosting
As we consider the fact that various issues are quickly resolved when you talk to a live person, we offer a live chat service for all of our potential and existing customers. The chat is accessible every day and our customer support representatives will help you with a variety of questions and problems. If you aren't our customer yet, you're able to learn more about our web hosting packages and the hosting environment in general in order to be certain that your web sites will operate efficiently on our servers. In case you already have an account and you have some questions or you have any kind of troubles with any of our solutions, you'll be able to get in touch with us through our live chat and we can supply you with the required details or assist you to troubleshoot the problem. You will need to open a support ticket for certain issues that require longer time or the assistance of a system administrator, but for the majority of common issues you can get help on the spot.
Live Chat Support in Semi-dedicated Hosting
We provide a live chat service that is available to all of our potential and current clients. If you're thinking about a new web hosting account, you're able to chat in real time to one of our representatives and get more information about our semi-dedicated hosting so that you can choose the right package for your websites. If you already have an account with us, we'll support you in a timely manner with general, billing and first-level technicalmatters. Even though in some instances you may have to open a ticket since there are troubles that cannot be resolved on the live chat, we will be able to assist you with numerous basic tasks, for example installing an email account in an e-mail client or redirecting one domain name to another. This way, you will receive prompt support and you will save plenty of time.