A ticketing system is the most widely used medium of communication that hosting providers offer to their clients. It is usually part of the billing account and is the most effective way to deal with an issue that takes a certain amount of time to investigate or that has to be forwarded to a sysadmin. In this way, all responses added by either party will be stored in the same location in the event that someone else needs to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which implies that you will need to sign in and out of no less than two accounts in order to complete a certain procedure or to reach the hosting company’s client support staff. In case you want to administer a couple of domain names and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Furthermore, it might take a significant amount of time for the provider to process your ticket requests.
Integrated Ticketing System in Web Hosting
Our web hosting come bundled with an integrated trouble ticket system, which is included in our custom-built Hepsia hosting Control Panel. In stark contrast to other similar tools, Hepsia will permit you to manage everything related to the hosting service itself in the same place – payments, files, emails, trouble tickets, etc., eliminating the need to log in and out of different interfaces. In case you have any pre-sales or technical questions or any problems, you can open a ticket with a few mouse clicks without the need to log out of your hosting Control Panel. During the process, you may select a category and our system will offer you a variety of informative articles, which will supply you with more info and which may help you fix any given issue even before you actually submit a ticket. We guarantee a support ticket response time of no more than sixty minutes, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s far more efficient to manage everything in one location, so we’ve integrated a support ticket system into the custom-built Hepsia hosting Control Panel, which comes with each semi-dedicated server plan. This will allow you to handle the communication with our customer support staff along with your sites, which goes to say that you won’t need to memorize an additional user name for another admin dashboard. You’ll be able to send a new ticket or to track down the status of an old one with no more than a few clicks while you are browsing the files within your account. Plus, you can go through older tickets using an intelligent search option or check relevant FAQ articles, which provide solutions to commonly experienced complications. The built-in ticketing system is closely monitored 24/7/365 with the maximum response time being only 60 minutes, so there will always be somebody to assist you.