A ticketing system is the most widely used medium of communication that hosting providers offer to their clients. It is usually part of the billing account and is the most effective way to deal with an issue that takes a certain amount of time to investigate or that has to be forwarded to a sysadmin. In this way, all responses added by either party will be stored in the same location in the event that someone else needs to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which implies that you will need to sign in and out of no less than two accounts in order to complete a certain procedure or to reach the hosting company’s client support staff. In case you want to administer a couple of domain names and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Furthermore, it might take a significant amount of time for the provider to process your ticket requests.