In spite of the fact that the hosting service offered by the different companies is practically the same, each provider has a customized platform with its own modifications and ways to complete certain procedures. This is the reason why, a comprehensive knowledge base would be amazingly helpful both for people with little to no experience and for tech-savvy individuals who will at some point discover how given procedures are completed, but will lose valuable time in the process. The objective of such a knowledge base is to help make the service quick and simple to use, sparing users a lot of time and effort. The consequence is more gratified clients, as they can swiftly find the information they’re searching for, and much less work for the help desk support team, because typically the majority of the questions and problems that customers have got are already described in the knowledge base. If the articles are expertly written and cover more things, you’ll be able to learn more not only about your own account, but also about the hosting service in general.
Extensive Online Documentation in Web Hosting
Our web hosting plans come with a comprehensive knowledge base where you can find info about all the challenges that you might stumble upon and their solutions. You can read how to create and administer an electronic mailing list, how to use an .htaccess configuration file, or how to proceed if the settings of your mail client are accurate, but you are unable to send emails, for example. We’ve made every effort to be as exhaustive as possible and to cover all the available options so as to help you save time and effort and to present you with different solutions for every issue. The knowledge base features educational articles too – both general ones about the web hosting service as a whole, and more specific ones, which will help you become familiar with the functions and features of the Hepsia Control Panel. You can find articles that are dedicated to specific features and functions in each section of the Control Panel, whilst if you wish to browse the whole article archive, you should go to the all-encompassing Help section.
Extensive Online Documentation in Semi-dedicated Hosting
We’ve compiled an in-depth knowledge base for all our current and future customers, so in case you get a semi-dedicated server package through us, you’ll be able to find any information that you are looking for at any time. We’ve got heaps of informative articles, which will help you understand better what is going on in your semi-dedicated account – "What is PHP?" and "What are file access permissions?" are merely two examples. Our instructional tutorials will help you accomplish anything you like – extract the contents of an archive, import a database, redirect a domain name, etc. Additionally, we’ve also got troubleshooting guidelines, which will permit you to discover what spurs a particular problem and the possible solutions for it. In case you are unable to send e-mail messages or your domain name returns a 500 Internal Server Error message, for example, you can resort to our knowledge base and resolve the problem in no time. You can access the articles through any section of the Control Panel, as well as through the all-inclusive Help section.