The presence of the customer and technical support that a web hosting company provides can tell you a lot for the services they supply as well. In the event that you're allowed to use only email messages or tickets, you have most likely found a reseller and not the actual website hosting provider. When this is the case, you will probably have to wait for a couple of days to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to get in touch with the actual web hosting company for further assistance. When the supplier offers you several means of communication with short response time which are available at any moment, they are almost certainly the top provider, not only a reseller. Which means that you will benefit from timely assistance and top quality support because they'll have instant access to the servers where your account will be created. No matter what the problem - sales or technical, it's generally better to be able to get hold of your web hosting company directly using your preferred method of communication.
24/7 Customer Support in Web Hosting
We provide you with 24/7 billing, customer and tech support for all our web hosting. Even if you aren't our customer yet and you have some questions, we will give you a hand in a timely manner and provide the needed information, in order to give you the choice to make the best decision when you obtain a new web hosting account. We're available anytime, including holidays and weekends, and we supply multiple ways of communication to contact us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we now have a couple of phone numbers all over the world, thus you will be able to call the one which is closer to you. The maximum response time for the emails and your tickets is 1 hour. The regular response time is around 15-20 minutes, so you can forget all about waiting for days to get assistance for some task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to get timely assistance, particularly if your website is not functioning as it should be for whatever reason. All of our semi-dedicated hosting include 24/7 customer and tech support, which means that in case anything comes up, you'll be able to use a number of ways to get in touch with us - phone line with multiple local numbers internationally, live chat, emails and support tickets. The first two options are for pre-sales, billing and common matters, so that in case you do not have an account yet, for example, you will be able to receive extra details regarding our solutions, or we can assist you with less complicated tech matters. The next two methods are for strictly tech issues or everything which is more time-consuming as it's easier to track the communication between you and our support team. The guaranteed max response time for them is just one hour, the typical one - 15-20 min, so you won't need to wait for an entire day in order to receive support like you may have to do with various other providers.
24/7 Customer Support in VPS Hosting
Every virtual private server plan that we offer comes with 24/7 customer and tech support, so in case you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you will be able to get in touch with us at any moment, even holidays and weekends. For your convenience, we offer different methods of communication - telephone support with several local numbers around the world, live chat, e-mail messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech problems because it will be much easier to track what's going on. The maximum guaranteed reply time for all e-mail messages and tickets is sixty minutes, however it hardly ever takes that long to get help. When you acquire the Managed Services upgrade that we provide, our administrators can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Web Hosting
All of the dedicated server packages that we provide feature 24/7 support through various methods of communication and with a one-hour max answer time guarantee. When you want to find out more about the plans or you have some billing or general questions, you can call one of the local numbers we have worldwide or you can use our live chat support and talk with a live representative. For entirely technical difficulties that require the help of a technical support person or an administrator, you can open a ticket from your billing Control Panel or you could send an e-mail, as all of these channels are more appropriate to keep track of a particular problem. The response time for them rarely is more than 30 mins, therefore you can forget all about waiting for an entire day to get help. Our support service is available for any kind of server-related issues, as well as the pre-installed software. When you need support for third-party applications, you can consider obtaining the Managed Services upgrade that we supply for all of the plans.